Dialogue-Driven Development is about Listening
3 comments Latest by Stephen Waits Sat, 26 Aug 2006 17:23:04 GMT
I know. I know. I recently wrote that Dialogue-Driven Development was about rounded corners. It just happens that I also think that d3 is more than that. d3 is focuses on the conversations between various stakeholders within a project.
Let’s focus on a really important side of the conversation, which is the art of listening.
In Information Anxiety 2, Richard Saul Wurman lists five tips for being a better listener.
- “Having two ears and one tongue, we should listen twice as much as we speak.”
- “Don’t try to formulate your reply when the other person is speaking.”
- “The person who starts a sentence should be the one to finish it.”
- “Don’t let your fear of silence propel you to fill it with air. A moment of silence can be the most revealing part of a conversation.”
- “Remember that listening is not a passive endeavor, but an activity that requires great energy. Try to listen with the same intensity you use to talk.”
The Value in Face to Face
It’s been a while since we at PLANET ARGON have started working on a project that we didn’t get a chance to meet face to face with the client. For projects that we know will involve a lot of dialogue, it’s an absolute must at the beginning of the project. This is exactly why Brian and I fly across the country to meet our clients in person.
Wurman writes, “Time and time again, studies have shown that the best communication occurs face to face.”
“Precision of communication is important, more important than ever, in our era of hair-trigger balances, when a false, or misunderstood word may create as much disaster as a sudden thoughtless act.” – James Thurber
Our team is still shaping how best to encourage and facilitate valuable patterns of dialogue with our clients. One aspect we are certain of is that all interactions should be clearly documented, including the subtleties of body language and how the client’s team works together.
Two Ears, One Mouth
“We have two ears and one mouth so that we can listen twice as much as we speak.” -Epictetus
The next time we find ourselves in the middle of a conversation, let’s try to listen more. :-)