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On Apologies

Posted by Thu, 15 Feb 2007 22:01:00 GMT

Recently, Seth Godin posted a short blog post, titled, Apologies, ranked, which points out several ways of apologizing. When you work in a service industry, it becomes very important to develop good apology skills. Let’s be honest for a moment. Not everything works out for the best in every customer experience. Sometimes it’s their fault and many times… it’s our fault.

In response to Seth’s post, Marc Chung has written up a similar post that adapts this to software bugs, titled, Seth on Fixing Bugs.

It’s worth a read and definitely relates to the communication issues that we keep talking about within the Dialogue-Driven Development community and how that can translate to a healthy testing process with BDD.

Thoughts?

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